What this page is for

This page is the official support request page for MyMedicals. It is designed as a simple documentation-style page so you can quickly understand how to contact us, what details to include, and how to format your request for faster help.

For account deletion, please use the dedicated delete-account page instead of sending a general support email. You can still contact support if you are unsure, and we will guide you to the correct process.

Support and escalation contacts

Support email: support@mymedicals.life

Privacy and escalations (DEVRECON): management@devrecon.in

Use your registered email whenever possible

Please send your support request from the same email address that is registered with your MyMedicals account. This is the fastest way for us to verify your account and help you securely.

If you do not remember which email is registered, or you no longer have access to it, you can still contact us. However, verification will usually take longer because we may need additional account details and identity checks before we can discuss account-specific information.

What to include in every support ticket

• Your full name (as used in the app).
• Your registered email address.
• A clear subject summary (one line).
• The category of your request (see categories below).
• A clear description of the issue or request.
• Screenshots, error messages, or recordings if relevant.
• Device/app details for technical problems (device, OS, app version if known).

Choose a category (segregation) before sending

• Login / account access — sign-in issues, OTP/login failures, account access questions.
• Bug / technical issue — crashes, errors, broken UI, unexpected app behavior.
• Medication reminders / notifications — reminders not firing, delayed alerts, duplicate notifications.
• Data sync / missing records — missing medications, reminders, or history/sync concerns.
• Privacy or data request — data correction, account/privacy questions, rights-related requests.
• Feature request / feedback — ideas, improvement suggestions, product feedback.
• Complaint / grievance — service complaints or unresolved issue follow-up.
• Other — if your issue does not fit any of the above categories.

Why categorizing helps

Choosing the right category helps us triage your ticket faster and route it to the right person. If you are unsure, choose Other and describe your issue clearly.

Standard support ticket template

Use this template when emailing support. Replace the placeholders and keep the category field filled so your request is easy to triage.

Hi MyMedicals Support Team,

I need help with my account/app.

Full name (as used in the app): <Your full name>
Registered email (important): <Your registered email>
Phone number (optional): <Your phone number>

Ticket category (choose one):
- Login / account access
- Bug / technical issue
- Medication reminders / notifications
- Data sync / missing records
- Privacy or data request
- Feature request / feedback
- Complaint / grievance
- Other

Category selected: <Category>
Subject summary: <Short one-line summary>

What happened:
<Explain the issue clearly>

What you expected:
<What you expected to happen>

Steps to reproduce (if applicable):
1. ...
2. ...
3. ...

Device details (if applicable):
- Device:
- OS version:
- App version (if known):

Screenshots/attachments (optional):
<List what you attached>

Thanks,
<Your full name>

Subject line examples

• Bug report | Reminders not triggering on iPhone
• Support Request | Unable to log in to my account
• Feature Request | Add refill reminder setting
• Complaint | Follow-up on unresolved support request
• Other | Need help updating account details

Verification for account-specific requests

For security reasons, we may ask you to verify your identity before we process sensitive account-related requests (for example, account access issues, privacy requests, or deletion-related questions). This may include a confirmation email or additional details that only the account owner can provide.

If you contact us from an unregistered email address, verification will usually take longer. We may ask for additional information before discussing account-specific details.

Typical response timing

We aim to acknowledge support emails promptly (typically within 48 hours). Resolution time depends on the issue type and whether verification is needed. Technical investigations, privacy requests, and account verification may take longer than general support questions.

Do not send more sensitive data than necessary

Please include only the details needed to understand your issue. Avoid sending unnecessary medical details unless they are directly required to troubleshoot your request.

If your request involves privacy rights, corrections, or formal complaints, include your registered email and clearly describe the request so we can respond efficiently and securely.

Escalations and grievance contact

If you are not satisfied with the support response, or your issue is a privacy grievance/escalation, email management@devrecon.in and clearly mention that it is a privacy escalation or grievance.

DEVRECON Softwares Private Limited is the company operating MyMedicals. You can also review the privacy policy for deletion, retention, and rights-related details.